The Future Of ChatBots & Conversational AI

Artificial Intelligence (AI) has reached a stage where humans can effortlessly speak to Conversational AI Chatbots.

The Golden Age of Conversational Artificial Intelligence (AI) is here.

Conversational bots or simply put chatbots have applications that range from customer-facing AI Assistants, support chatbots, skill chatbots, assistant bots, and transactional bots. The interest of business in this segment is rampant with the huge investments in this emerging technology by governments, healthcare institutions, manufacturing enterprises and so on.

Conversational Chatbots are leveraging the power of conversational AI to improve their customer experience, and thereby increase the shareholder returns.

Conversational AI Platform and Technology Upgrades

Technology grows with time, and it just gets better and better day by day changing on an almost daily basis and often it becomes difficult for enterprises to keep up with this pace of change!

Integrated with Artificial Intelligence and Conversational Intelligence the modern chatbots are classified into

• Voice conversational interface.

• Text conversational interface.

What the Future holds for this Exciting Technology? Here are the snippets that explain the future of Chatbots and Conversational AI in the 21st Century-

Customer Interaction Powered by Conversational AI

The role of conversational AI is changing and so are the bots that power it. From answering simple queries to comprehending complex requests expect chatbots to be seen in every domain of modern enterprises.

These chatbots leverage NLP (natural language processing) to convert customer voice queries to text queries, handling and answering the initial queries about home and auto insurance policies and claims.

Agent-Supporting AI Assistants

In the coming times, AI assistants backed by Conversational AI platforms will help human customer service agents with internal support while they interact with customers.

Conversational Bot for Critical Functions

In the future, expect AI technologies to be deployed in critical lifesaving functions that include elderly care, assisting in life-saving operations and helping with disaster management. Expect a long-term friendship between humans and Conversational AI Platforms to work together for the betterment of business and mankind.

Conversational Bot for Critical Functions

Conversational AI is still at its nascent stage and is poised to play a vital role in the development of how humans will interact with machines in the exciting times ahead. The development of NLP and Deep learning will open a gamut of opportunities for the chatbot platforms to interact and become a new face of development for the betterment of the world.

The Smarter AI Assistant for Business

Watson Assistant is a conversation AI platform that helps you provide customers with fast, straightforward and accurate answers to their questions, across any application, device or channel. By automating responses to common inquiries, Watson Assistant reduces the burden on your agents and the risk of disruption during peak times. This lets your agents focus on complex use cases – not repetitive responses – and helps customers resolve issues day or night.

Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. Watson Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Deliver the Experience Customers Expect

Maintain ownership of your data in a secure environment, whether in the cloud or on-premises. Run your assistant on any cloud provider, now or in the future – whether it’s IBM, Amazon, Google or Microsoft.

Get Up and Running Quickly

Spend less time building and more time focused on your customers, using our intuitive, out-of-the-box user interface based on years of AI and customer service expertise. Configure channels and human-agent handoffs to leading customer care platforms and your existing telephony infrastructure with ease – all without the need for technical expertise.

Reduce Risks and Speed Resolutions

Automate responses to customer inquiries with greater speed and accuracy using industry-leading natural language understanding (NLU). Scale your customer service organization by handling common issues and continuously training your assistant to understand customer needs.

Connect Customers with the Right Information

Provide more relevant responses by connecting Watson Assistant to customer service and other applications that hold valuable data. Respond to customers on their channel of choice, from voice to web chat to messaging channels.

Ensure Security, Resiliency and Data Privacy – Anywhere

Maintain ownership of your data in a secure environment, whether in the cloud or on-premises. Run your assistant on any cloud provider, now or in the future – whether it’s IBM, Amazon, Google or Microsoft.

Create the best experience for your customers – voice or chat

Help your end-user across multiple channels -web, phone, messaging, text, and more.

Anyone can build

Don’t know how to code? No problem. Watson Assistant’s simple and intuitive building interface allows anyone – from coders to the C-suite – to successfully build and deploy an assistant quickly.

We provide a simple and intuitive interface for building responses to user questions — no developer experience required.

You already have customer chatlogs at your fingertips – use them. With machine learning, Watson Assistant automatically identifies topics from pre-existing chat logs.

Get started quickly. Watson Assistant comes packaged with Customer Care, Banking, Insurance, Telco, Utilities, eCommerce, and chit chat content.

Our easy-to-use analytics dashboard allows you to visualize trends in your user message data and take action to improve where required.

Connect to anything

You have channels, applications, and content in place. Make the most of them. With Watson Assistant, we make it easy.

Bring Watson Assistant to your customers – wherever they are. We connect to the channels your customers use (think – website, phone, kiosk, or messaging channels like Facebook). Choose our out-of-the box integrations to speed your deployment.

Finally, an assistant that works with platforms you already use. Our one-click integrations connect with digital and voice customer care systems like Salesforce, Zendesk, Intercom, and more. You also have the flexibility to create customized connections to whichever platforms you use.

Your assistant should be more than a FAQ bot. Watson Assistant pairs with Watson Discovery so you can use AI-powered search to pull answers from your existing content (e.g. knowledge base articles, marketing pages, or internal documents) to solve your customers’ questions.

Your assistant needs to be able to pull in information for personalized answers, pay bills, and track your customers’ packages. Using common techniques (like webhooks), Watson Assistant can do this and more by connecting to other APIs or applications as needed.

Deploy anywhere

Watson Assistant is built for the enterprise. We give you confidence by not locking you into deployment models.

When you deploy Watson Assistant on any cloud, it uses Red Hat OpenShift Platform, the enterprise-ready Kubernetes container platform, to improve developer productivity and promote innovation.